State Farm® Insurance Agent Mark Crump
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Andrew Walker
November 20, 2025
"Katrina is always so helpful every time I call the office for any kind of question. She patiently takes her time with me and explains things and is very helpful."
"Andrew, thank you for your kind words! I'm happy to hear that Katrina has been so helpful and patient with your questions. Our team is dedicated to providing the best service possible. If you need anything else, feel free to reach out!"
Bernice Vinson
November 17, 2025
"I submitted a claim to State Farm for a cracked windshield. I received excellent service from agent Katrina. She submitted my request, and I received a call from the glass company within 30 minutes to schedule a replacement windshield. My replacement windshield was scheduled for the next day. Thank you, State Farm, for your prompt and professional services."
"Thank you, Bernice! I'm happy to hear that Katrina provided you with excellent service and that your windshield replacement was scheduled so quickly. Our team is committed to providing prompt and professional assistance. Let us know if there's anything else we can do for you!"
DaKidd Strick
November 10, 2025
"Called in to get a quote for my wife to be added to my policy and was met with excellent customer service and a great quote to get my wife insured."
"Thank you! I'm happy to hear that you received excellent customer service and a great quote for your wife’s insurance. We’re always here to help with any of your insurance needs!"
Kim Coles
October 16, 2025
"Ms. Marie Council is always so very helpful,informative and truly a pleasure to work with. I thank you for your kindness and consistent contact to help me receive the services that I needed it!"
"Thank you, Kim! I'm happy to hear that Marie Council has been helpful and informative. We appreciate your kind words and are glad to know you received the services you needed. Let us know if there's anything else we can assist you with!"
La'Neka Williams
October 6, 2025
"Amazing service from Marie! I got a great quote and she made sure I understood everything."
"La'Neka, thank you for your wonderful feedback! I'm happy to hear that Marie provided you with such excellent service and clarity. We always aim to ensure our customers feel informed and valued. If you have any more questions or need assistance, feel free to reach out. Thanks for choosing us!"
Benjamin Lynerd
September 3, 2025
"This field office is always prompt and helpful. Katrina Chapman is the one who answers the phone, and she is consistently friendly and efficient."
"Thank you, Benjamin! I'm happy to hear that our office has been prompt and helpful for you. Katrina is indeed a valuable part of our team, and I'm glad she has made a positive impression. If you ever need anything else, feel free to reach out!"
Raycheal Holloway
August 22, 2025
"Katrina was great and she will make sure all your needs are met before getting off the phone"
"Thank you, Raycheal! I'm happy to hear that Katrina provided such excellent service and ensured all your needs were addressed. Our team is dedicated to delivering top-notch support. If you have any more questions or need further assistance, feel free to reach out!"
Kailey Riley
August 22, 2025
"Thankful for Katrina today. She was exceptional in her assistance in switching my coverage from my sold car to my new car. Easy to do and she had everything sent to me in a extremely timely manner. Thank you, Katrina - You're awesome!!"
"Kailey, thank you for sharing your experience! I'm happy to hear that Katrina was able to assist you so effectively with your coverage switch. We always aim to make the process as smooth as possible. If you need anything else, feel free to reach out!"
Sandy Caudill
July 31, 2025
"Katrina Chapman was very professional and friendly. She treated me as a person, not a number. Just wanted her to know that I really APPRECIATE HER VERY MUCH. Sandy C"
"Thank you, Sandy! I'm happy to hear that Katrina provided you with such a professional and friendly experience. We truly value your feedback and are grateful for your appreciation. If there's anything else we can do for you, just let us know!"
Rodrigo Cruz
July 1, 2025
"Is our first time with state farm and mrs marie council has nothing but a great person to us walking us step by step to our new insurance policy 10 out of 10 we are so happy to find state farm thank you 😊 🙏"
"Thank you for your review, Rodrigo! I'm delighted to hear that Marie made your first experience with us so positive. We're grateful to have you with State Farm and are here to assist with any future needs. Let us know if there's anything else we can do for you!"
Brian Miller
May 25, 2025
"When Katrina Chapman contacted me some days ago. my first thought was "Oh boy, what now?' It turned out that she wanted to inform me about the Personal Umbrella Liability Policy, of which I was unaware at the time. We talked at length, and I found her to be knowledgeable, personable, and comfortable to talk with; and the information was valuable. I thoroughly enjoyed our conversation."
"Thank you, Brian, for sharing your experience! I'm glad Katrina was able to provide valuable information about a Policy. It's wonderful to know that you found the conversation enjoyable and informative. If you have any more questions or need further assistance, feel free to reach out to our office anytime."
Trish Proper
May 16, 2025
"Thanks for all the info! Katrina, your the best."
"Thank you, Trish! I'm glad Katrina could provide you with all the information you needed. We appreciate your feedback and are here for any future questions or assistance you may need."
Ralph Grosskopf
April 28, 2025
"Personal service at its best! Always concerned with the needs of the customer! Especially appreciate Katrina's assistance. She is knowledgeable and helpful!"
"Thank you, Ralph, for your wonderful feedback! I'm glad to hear that you value the personal service we strive to provide. Katrina will be delighted to know her assistance made a difference."
Dennis Kelding
April 25, 2025
"Excellent customer service. Fast and easy transaction"
"Thank you, Dennis! I'm happy to know that you found our customer service excellent and the transaction fast and easy. If you have any more questions or need assistance in the future, feel free to reach out. We're here to help!"
Mercedes Reaves
March 15, 2025
"I want to thank Katrina for her patience and professionalism all the time , but specifically last Friday at 4:45 pm when I called in desperation from DMV to add a vehicle to my insurance. She was kind and got the job done. Thank you !!!"
"Thank you, Mercedes, for sharing your experience! I'm happy to hear that Katrina was able to assist you with such professionalism and kindness, especially during a stressful moment at the DMV. Your appreciation means a lot to us. If you ever need further assistance, feel free to reach out to our office anytime."
Neil Burns
March 10, 2025
"I recently switched to Mark Crump Agency from another local SF agency and I wish I had done it years earlier! I have since been working with Marie to make sure all of my policies are current and provide the best possible coverage for my various needs. Her attention to detail, professionalism and next-level customer service is second to none. Thank you Marie and the entire agency."
"Thank you, Neil, for your wonderful feedback! I'm happy to hear that Marie has been providing you with exceptional service and ensuring your policies meet your needs. We appreciate your decision to switch to our office and look forward to assisting you with any future insurance needs. Feel free to reach out anytime!"
Ashine Hayden
February 7, 2025
"Marie was really nice , professional , and helpful she answered all the questions I had. She really made the process easy and smooth."
"Thank you, Ashine, for sharing your experience! I'm happy to hear that Marie was able to assist you effectively and make the process smooth. We appreciate your feedback and are here to help with any future questions or needs you may have."
Michele Delk
February 5, 2025
"Marie was so helpful. I was having trouble on the phone for hours trying to get through to get a claim.I ask Marie to help me and she took care of it all for me and I received my claim. Thank you so much. Michele Delk"
"Thank you, Michele, for sharing your experience! I'm glad Marie was able to assist you with your claim and make the process smoother. Your satisfaction is important to us, and we're here to help with any future needs. Don't hesitate to reach out if you have any questions or require further assistance."
Joan Austin
January 25, 2025
"I would like to thank Katrina for her patience, expertise and willingness to answer questions with courtesy each time I have called State Farm. Thank you so much for putting someone knowledgeable and kind in this position. My customer service was great. Thank you again. V/R, Joan Austin"
"Thank you, Joan, for your wonderful feedback! I'm delighted to hear that Katrina has been able to assist you with such patience and expertise. We truly value having knowledgeable and kind team members like her. If you ever have more questions or need assistance, feel free to reach out to us anytime."
Thomas Harrelson
January 16, 2025
"I requested information from State Farm late in the evening. Katrina Chapmen was the team member who helped me. I received the information within 10 minutes of my request. Thank you for the prompt and professional service. Thomas Harrelson"
"Thank you, Thomas, for your wonderful feedback! I'm glad Katrina was able to assist you so efficiently, even late in the evening. Our team is dedicated to providing prompt and professional service, and it's great to know we met your expectations. If you have any more questions or need further assistance, feel free to reach out anytime."
Judy Schellenberg
January 9, 2025
"Marie Council was professional and very helpful and courteous. She did exactly what she said she would do. A great asset to State Farm."
"Thank you, Judy, for your wonderful feedback! I'm glad to know that Marie provided you with professional, helpful, and courteous service. She truly is a great asset to our team at State Farm. If you have any more questions or need assistance in the future, feel free to reach out to us. We're here to help!"
Pamela Parker
January 7, 2025
"Outstanding and professional!"
"Pamela, I'm so glad you found our service outstanding and professional! Your feedback is truly appreciated. If you ever need assistance or have questions, feel free to reach out. We're here to help!"
Larry Hairston
January 7, 2025
"Miss Katrina, was kind & professional & helpful, explaining my policy, I think she deserve a raise. Thank - you so much for taking the time with me, so that I have a better understanding of my policies...may you continue to prosper & increase in all you do...Mr. Hairston"
"Larry, thank you for sharing your positive experience with Katrina! I'm glad to hear she was able to provide you with clear explanations and support. We truly appreciate your kind words and well wishes. If you have any further questions or need assistance in the future, our office is always here to help. - Mark Crump - State Farm Insurance Agent, Newport News, VA"
Steven Rankin
December 20, 2024
"Outstanding agent. And very pleasant, miss Marie Cancel And very professional. O k , what do I do hit okay , post"
"Thank you, Steven, for your wonderful feedback! I'm glad to hear that you found our service outstanding and professional. Marie is indeed a valued member of our team, and we're grateful for her dedication. If you have any questions or need further assistance, feel free to reach out. We're here to help!"
Angelo Ferguson
December 17, 2024
"Great place for car insurance everyone is very helpful"
"Hey Angelo! Thanks a bunch for the awesome 5-star rating! We're so happy you're satisfied with our service! If you ever need anything else, feel free to reach out. - Mark Crump - State Farm Insurance Agent, Newport News, VA"