Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Jaden Lane

Jaden Lane

April 24, 2026

5  out of  5
rating by Jaden Lane
"Mike was very helpful, quick, and efficient with the process, he also got me a solid quote."
We responded:
"Thank you for your review, Jaden! I'm glad the process was quick and efficient, and that you received a solid quote. We appreciate your feedback and are here to help with any future needs. Let us know if there's anything else we can do for you!"
Profile photo of George Pierce

George Pierce

April 24, 2026

5  out of  5
rating by George Pierce
"Took time and explain coverage plan."
We responded:
"Thank you, George! I'm happy to know that you appreciated the time taken to explain your coverage plan. Our office is committed to ensuring you have a clear understanding of your options. Let us know if there's anything else we can assist you with!"
Profile photo of Kd Pattison

Kd Pattison

April 23, 2026

5  out of  5
rating by Kd Pattison
"Mark Crump was very helpful in getting me out of a tough situation. Mark was friendly, knowledgeable and professional throughout the process of getting my insurance needs taken care of. I would recommend Mark to anyone who is looking for insurance."
We responded:
"Thank you, Kd Pattison! I'm glad to know you received friendly and professional service during your insurance process. Your recommendation is greatly appreciated. If you ever need more assistance, don't hesitate to get in touch!"
Profile photo of Frederika Jones

Frederika Jones

April 22, 2026

5  out of  5
rating by Frederika Jones
"Katrina was very professional and concerned with my needs. She was very pleasant and friendly."
We responded:
"Thank you for your review, Frederika! I'm glad you found our service professional and friendly. Our team is dedicated to meeting your needs. Let us know if there's anything else we can assist you with!"
Profile photo of KEVIN CONLIN

KEVIN CONLIN

April 9, 2026

5  out of  5
rating by KEVIN CONLIN
"I have spoken with Katrina on multiple occasions on the phone and she has always been very helpful and pleasant answering my questions. Great job!"
We responded:
"Thank you for your review, Kevin! I'm glad to know that our team has been helpful and pleasant during your calls. We appreciate your feedback and are here for any questions you might have in the future. Let us know if we can assist with anything else!"
Profile photo of Zack Lewis

Zack Lewis

April 7, 2026

5  out of  5
rating by Zack Lewis
"Marie was very helpful and explained every part of the process and kept me informed the entire process of getting my late father's cars and home insured under me."
We responded:
"Thank you, Zack, for sharing your experience! I'm happy to know that you received the support you needed during the process. We’re grateful for your trust in us for your insurance needs. If there's anything else we can help with, just let us know!"
Profile photo of Shauna Berry

Shauna Berry

April 6, 2026

5  out of  5
rating by Shauna Berry
"Katrina was so helpful and she goes above and beyond for customers she made my day"
We responded:
"Thank you, Shauna! I'm glad to know our team made such a positive impact on your day. We’re committed to providing exceptional service and going the extra mile for our customers. If there's anything else you need, just let us know!"
Profile photo of Melissa Gardner

Melissa Gardner

March 30, 2026

5  out of  5
rating by Melissa Gardner
"Katrina is absolutely amazing. I had special requests with paperwork and beneficiaries. I had to go back-and-forth with her through email and I kept bugging her little detail. She was absolutely amazing and so patient with me. She has such a positive attitude. She is a breath of fresh air. I highly recommend working with Katrina!"
We responded:
"Thank you so much for your wonderful feedback, Melissa! I am truly glad to hear that our team was able to assist you with both patience and positivity. If there is anything else you might need or if you have any further questions, please do not hesitate to reach out to us! We are always here to help you."
Profile photo of Viita Miix

Viita Miix

March 30, 2026

5  out of  5
rating by Viita Miix
"Mrs. Garfinkel did her thing ...thank you !!!"
We responded:
"Thank you, Viita Miix! I'm happy to hear that Mrs. Garfinkel provided you with excellent service. We appreciate your feedback and are here if you need anything else. Thanks for choosing us!"
Profile photo of Paul Cummings

Paul Cummings

March 20, 2026

5  out of  5
rating by Paul Cummings
"Always helpful on the phone to answer my questions and solve problems."
We responded:
"Thank you, Paul! I'm happy to know that our team has been helpful in addressing your questions and solving any issues. Your satisfaction is important to us. If there's anything else you need, feel free to reach out anytime!"
Profile photo of Reggie Person

Reggie Person

March 17, 2026

5  out of  5
rating by Reggie Person
"Great customer service"
We responded:
"Thank you, Reggie! I'm happy to know you appreciated our customer service. If there's anything else we can do for you, feel free to reach out. Thanks for choosing us!"
Profile photo of John Weidman

John Weidman

March 13, 2026

5  out of  5
rating by John Weidman
"Added a vehicle to my policy over the phone today. Katrina was helpful, polite, & friendly. With her help I was able to accomplish everything I intended to at the dmv"
We responded:
"Thank you, John! I'm glad Katrina was able to assist you effectively. It's great to know you accomplished everything you needed at the DMV. If you have any more questions or need further assistance, feel free to reach out!"
Profile photo of Anthony Caudill

Anthony Caudill

February 23, 2026

5  out of  5
rating by Anthony Caudill
"Marie Council was terrific! She is so professional with helping my Son get his own insurance plan for his vehicle! Thank you so much!"
We responded:
"Hey, Anthony! We appreciate you letting us know about the great price and your experience. Marie will be happy to hear she was able to help your son get his own auto insurance coverage set up and guide him through the process. It’s wonderful to know she made it a positive and professional experience for your family. Thank you for choosing our office for your car insurance needs."
Profile photo of AdDa

AdDa

January 30, 2026

5  out of  5
rating by AdDa
"Marie Council at Mark Crump State Farm in Newport News, VA is absolutely amazing. She is a highly professional, reliable, and consistent Customer Relations Representative who truly cares about her clients. Marie is always helpful, patient, and kind, and she takes the time to make sure everything is explained clearly and handled efficiently. Her dedication and positive attitude make every interaction a great experience. I highly recommend Marie to anyone looking for outstanding customer service and dependable insurance support."
We responded:
"Thank you for your wonderful feedback! I'm happy to hear that Marie has made such a positive impact with her professionalism and dedication. We truly value her commitment to providing exceptional service. If you ever need anything else, feel free to reach out!"
Profile photo of Josh Reeves

Josh Reeves

January 30, 2026

5  out of  5
rating by Josh Reeves
"Fair price and great service! Katrina was extremely helpful and informative, thank you!"
We responded:
"Thank you, Josh! I'm happy to hear you found our prices fair and our service great. Katrina will be delighted to know she was helpful and informative. We’re here for any of your insurance needs!"
Profile photo of Derrick Wood

Derrick Wood

January 29, 2026

5  out of  5
rating by Derrick Wood
"Changed my insurance today and I had the most pleasant interaction with Marie she was very knowledgeable and helped me with all my concerns."
We responded:
"Thank you, Derrick! I'm happy to hear that Marie provided you with such a pleasant experience and addressed all your concerns. Our team is dedicated to offering knowledgeable and helpful service. If you have any more questions or need assistance, feel free to reach out anytime!"
Profile photo of Angelo Ferguson

Angelo Ferguson

January 22, 2026

5  out of  5
rating by Angelo Ferguson
"Great place for car insurance everyone is very helpful"
We responded:
"Hey Angelo! Thanks a bunch for the awesome 5-star rating! We're so happy you're satisfied with our service! If you ever need anything else, feel free to reach out. - Mark Crump - State Farm Insurance Agent, Newport News, VA"
Profile photo of Mike Sarvis

Mike Sarvis

December 12, 2025

5  out of  5
rating by Mike Sarvis
"Katrina was great and very fast at getting me the info that I needed. She was helpful and I’m glad she was the representative that I reached when I called"
We responded:
"Thank you, Mike! I'm happy to hear that Katrina was able to assist you quickly and effectively. We appreciate your feedback and are always here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"
Profile photo of Harun Sizer

Harun Sizer

December 4, 2025

5  out of  5
rating by Harun Sizer
"I want to sincerely thank you for the amazing service I have received. You truly have a wonderful team, and I hope you continue working together in the same way. The service I experienced was so outstanding that I wish I could give 20 stars instead of just 5, and honestly, they may even deserve more. I want to especially recognize each member of your team; they all perform their work with professionalism, dedication, and genuine care, and I extend my gratitude to every single one of them. I would also like to give special thanks to Marie, who has handled all my matters personally—her support and attention have been exceptional. Mark Crump and his team are truly outstanding, and I thank them and the entire staff for their tireless, successful efforts. The work they do is extremely impressive and professional, and working with this team is a true pleasure. Moreover, I want to emphasize that I had previously considered changing my insurance, but after seeing the level of service from my current representative and the entire Mark Crump team, I will never consider switching; I will definitely continue with State Farm. If my representative were to change, then I might reconsider, but as long as this team is in place, I am fully committed. I am truly happy to work with Mark Crump’s team. This team not only does their job, but they genuinely value their clients, always acting with helpfulness, warmth, and attention. They truly combine professionalism with humanity. Every single member of your team is not only professional but also inspiring. Such teams create experiences that truly make a difference for customers. I hope that State Farm and its leadership see this message and recognize how well your staff serves clients—not just in their work, but in the care and attention they give to people. Teams like this deserve recognition, encouragement, and motivation to continue excelling. Your dedication and client-focused approach add immense value both to the company and to customers, and I firmly believe every member deserves this praise. Sincerely, Mehmet H. Sizer"
We responded:
"Hey, Mehmet! Your message truly means a lot, and I’m grateful you took the time to share such a detailed account of your experience with our office. Hearing that our group’s consistency, care, and follow-through have made such an impact is something I deeply appreciate, and I’m glad Marie’s attention to your homeowners and auto needs has been meaningful for you. I value the way you’ve noticed the day-to-day effort from everyone here, and I’m thankful for the confidence you place in us. Your commitment to continuing with our office is something I don’t take lightly, and I’ll keep working to make sure you feel supported each time you reach out. Your words about how the group treats people and the importance of genuine care reinforce exactly how we aim to show up, and I’m grateful you chose to share that with such detail. Thank you, Mehmet."
Profile photo of Bryan Carter

Bryan Carter

December 4, 2025

5  out of  5
rating by Bryan Carter
"State farm is the best Auto insurance company out there! the costumer service is beyond expected" thank you for valuing your customer's & your customer service. A1 Service"
We responded:
"Hey, Bryan! Thank you for sharing your experience with our auto insurance. We’re happy to hear our customer service met your expectations and that you felt valued. We appreciate you taking the time to recognize our team’s efforts and your feedback means a lot."
Profile photo of Andrew Walker

Andrew Walker

November 20, 2025

5  out of  5
rating by Andrew Walker
"Katrina is always so helpful every time I call the office for any kind of question. She patiently takes her time with me and explains things and is very helpful."
We responded:
"Andrew, thank you for your kind words! I'm happy to hear that Katrina has been so helpful and patient with your questions. Our team is dedicated to providing the best service possible. If you need anything else, feel free to reach out!"
Profile photo of Bernice Vinson

Bernice Vinson

November 17, 2025

5  out of  5
rating by Bernice Vinson
"I submitted a claim to State Farm for a cracked windshield. I received excellent service from agent Katrina. She submitted my request, and I received a call from the glass company within 30 minutes to schedule a replacement windshield. My replacement windshield was scheduled for the next day. Thank you, State Farm, for your prompt and professional services."
We responded:
"Thank you, Bernice! I'm happy to hear that Katrina provided you with excellent service and that your windshield replacement was scheduled so quickly. Our team is committed to providing prompt and professional assistance. Let us know if there's anything else we can do for you!"
Profile photo of DaKidd Strick

DaKidd Strick

November 10, 2025

5  out of  5
rating by DaKidd Strick
"Called in to get a quote for my wife to be added to my policy and was met with excellent customer service and a great quote to get my wife insured."
We responded:
"Thank you! I'm happy to hear that you received excellent customer service and a great quote for your wife’s insurance. We’re always here to help with any of your insurance needs!"
Profile photo of Kim Coles

Kim Coles

October 16, 2025

5  out of  5
rating by Kim Coles
"Ms. Marie Council is always so very helpful,informative and truly a pleasure to work with. I thank you for your kindness and consistent contact to help me receive the services that I needed it!"
We responded:
"Thank you, Kim! I'm happy to hear that Marie Council has been helpful and informative. We appreciate your kind words and are glad to know you received the services you needed. Let us know if there's anything else we can assist you with!"
Profile photo of LaNeka Williams

LaNeka Williams

October 6, 2025

5  out of  5
rating by LaNeka Williams
"Amazing service from Marie! I got a great quote and she made sure I understood everything."
We responded:
"La'Neka, thank you for your wonderful feedback! I'm happy to hear that Marie provided you with such excellent service and clarity. We always aim to ensure our customers feel informed and valued. If you have any more questions or need assistance, feel free to reach out. Thanks for choosing us!"